1. Steve Ponte – (1st place) This guy has been so consistent, converting sales left and right almost every day. I think nobody can stop this guy for now even if he’s sick. He’s been on the top for quite some time now and proved to the management that he has more to bring to the team. He deserves everything. I am speechless with this sales agent! |
1. George Evan Arcelo – (1st Place) He may still be on his nesting period but George has shown to have what it takes to exceed expectations. |
2. Fretz Cañeda – (2nd place) Fretz has been with the program for just two months and has shown tremendous performance for a short period of time. Though he is just a newbie, he has shown everyone the skills and attitude of becoming the next big star of our Sales Team. This month, he ends up second place, which is fantastic. This guy has something to show; he’s worth the wait! |
2. Azel Mabia – (2nd Place) Azel has shown consistency in following the updated checklist as a Tier 1 Technical Support Representative. |
3. Wendelou Alimpoos – (3rd place) Wendelou is still new to this campaign and yet he’s already showing great talent and skills to be the next Sales superstar. For the past three months, it’s been tough for him being one of the bottom performers, but Wendell bounced back and deserves all the success in the campaign. For sure, he will provide more and help the management exceed all clients’ expectations. |
3. Claudae Mendoza – (3rd Place) Claudae has worked as a Scanner and has been very efficient in getting scans done right away. She has shown dedication in ensuring all sessions transferred over to her are closed on the same day. |
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1. Patrick Cambongga – (1st place) Great! It’s his name again on the Top Performers List. Can anybody beat his stats? Way to go, Pat! You really can’t expect that this marvelous person is still new to the campaign. Isn’t that amazing? Some people are just born with the skills and have the determination to enhance what they have. He is a perfect definition of fun and excellence. How we wish that everybody can perform like Patrick. |
1. Erlanger Cudico – (1st Place) This agent has been visible as the go-to guy for Tech. He has also been very open to assist his customers and ensure resolution and customer education. |
2. Dessane Oyangoren – (2nd place) Dess has been with the campaign’s Sales Team for just a few months but was very fantastic and very consistent. She was down last month due to some family issues but promised to bounce back this month, and bounce back she did. Even if she was scheduled for the most difficult and struggling shift, she was still able to manage and really exceed my expectations. It is an honor to work with her! |
2. Farhan Hunti – (2nd Place)
This agent has shown consistency in following the updated checklist as a Tier 1 Technical Support Representative. He is able to manage his calls well and acts as a scheduler/scanner during call spikes. |
3. Grace Bajan – (3rd place)
She is one of the most talented agents in the campaign, so far. Grace is a late bloomer but she is a very intelligent woman. Since this is her first call center experience, her being receptive helps her a lot, and for sure, it will make her a better agent in the future. Just like now, she is one of the best, and for sure, she can carry this until the end. |
3. Lee Calderon – (3rd Place)
This agent has worked as a Scanner and has been very efficient in getting scans done right, and right away. He has shown dedication in ensuring all sessions transferred over to him are closed out on the same day. He would, at most part, extend his shift just to ensure that all the tickets handled are resolved and closed. He also has a good working attitude. He has the initiative to switch to a scheduler during call spikes. |
1. Shyane Malinao – 1st Place
This woman is a MONSTER! Monster for sales. She never leaves the office without roaring a number of sold Live Support products. The moment she came back after giving birth to a healthy baby boy, she flew up the charts like a skyrocket. She immediately became the top seller on her first week. Not only is Shayne excellent at selling, we can always rely on her to be present every day – ready to bring in more revenue for the program. Shayne is simply amazing! |
1. Arjie Espina – 1st Place Arjie is calm in handing his calls and positions himself well with his customers; thus, he is able to connect with them and the customers feel satisfied and understand him well. |
2. Jonathan Cañete – 2nd Place This guy right here is a ROCKSTAR! When he comes in, he is usually silent and focuses only on his customer. A couple of hours after, his TL shouts out to everyone, “Two sales from Jonathan!” Jonathan is not only good in selling – he is a party animal! He balances his work and personal life very well. Not to mention, he is also studying while bringing in more revenue for the program. He is simply “fantabulous”! |
2. Dennis Tano – 2nd Place
Dennis has shown consistency in following the updated checklist as a Tier 1 Technical Support Representative. He is able to manage his calls well and acts as a scheduler/scanner during call spikes. |
3. Patrick Cambongga – 3rd Place A person full of color, full of joy, and full of life. That’s how we describe Patrick! Making Ascentive richer must be his goal. No doubt, he is really promising. He sells like an expert, considering that it’s his first time to handle sales. He must be born with that talent. Let’s make use of it and enhance it. We have no problem with Pat, not a single headache! We need not to push him to make a sale. We are just amazed that by the end of the day, he is always one of the top performers. He never failed us for this month. We trust him that he will keep the fire burning. In addition, his superiors are always ready to support and reward him. |
3. Claude Mendoza – 3rd Place
Claude has worked as a scheduler and has been very consistent in sending out report follow-ups for pending tickets. She ensures that pending tickets are prioritized by consistently escalating them. She also has a good working attitude, is seldom late, and has no absences. |
1. Jeff Gingco – 1st Place
Jeff works his ass off to bring in those precious sales. He is one of those rare breed that takes to heart the need to bring in sales; else, his day will not be complete. His lives by the adage “Play hard, work harder.” |
1. Mardilyn Arbolado – 1st Place She’s a new agent (2 months old) and a call center newbie. Her performance has greatly improved. According to her, the buddy system we had on January worked for her. She is very willing to learn, is teachable and a fast learner. Therefore, she was able to adjust and did well. She has a good working attitude and no attendance issues (no lates, no over-breaks, no absences) |
2. Steve Ponte – 2nd Place He believes that work need not be dull. He livens up the floor when he arrives and brings this energy to his calls. He is a fine example of not judging a book by its cover. He has this no-nonsense attitude to get those sales in. His Zen philosophy of having fun while working actually goes beyond just getting in sales. It translates to his customers, where even one commented that she would like to give Steve a hug for the best customer experience she has ever had. |
2. Marguel Lariosa – 2nd Place
He’s one of the Tier 2 reps. A consistent performer ever since he was endorsed to the Production Floor. He has no attendance issues. He is tech savvy and has a good working attitude. He takes the initiative to learn new work around and shares it to the whole team. |
3. Kenneth Geronimo – 3rd Place He is a refreshing break from our other two top performers as he brings in sales with that rare earnestness and strong conviction that the customer really needs our live support. His consistency in bringing in sales day after day is as constant as the beating of our hearts. I am proud to have met him and known him. |
3. Alcy Cahanap – 3rd Place
She’s a new agent (2 months old). She has good communication and soft skills. She has a good working attitude. She’s been in the call center industry for quite a while. She can work with less supervision and she also acts as scheduler when needed. |