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Category: Sharpen Your Skills

How Sales Training Primes Inbound Call Center Services in the Philippines

How Sales Training Primes Inbound Call Center Services in the Philippines

For more than a decade now, the Philippines has been considered to be a premier provider of call center services, mainly inbound or outbound sales, technical support, and market research, to name a few. Each call center in the Philippines has contributed to this feat of  making the country known to the rest of the corporate world around the globe.

It was inbound call center services that the Philippines initially capitalized on. In turn, the inbound call center agents of the country have gained much mastery and expertise in the service. Also, sales training programs for inbound call center services have become more enhanced as the years went by.

In Taking You Forward, Inc., sales training programs have also been upgraded, as the call center company grew and housed more campaigns and employees. The TYF, Inc. Sales Training spans for 3 days, on top of a 5-day Communication Skills Training.

The company’s former trainees, several of which are now top-performing agents in their respective campaigns, pointed out that aside from learning new techniques in closing a sale, they also had to unlearn a few sales “practices.” This is due to how TYF, Inc. has a unique sales training program, especially for inbound calls.

The trainees further shared that their training experience in TYF, Inc. called for their receptiveness since the program introduced a lot of new information, tips, and sales strategies. This signals the fact that Taking You Forward, Inc. has a unique way of priming its quality of inbound call center services.

From establishing the right mind-set (i.e., the importance of sales and the opportunities for a career and gaining a huge income that comes with it) to the discussion of the technicalities of sales to exercises and hands-on examinations of selling a certain product, may it be over the phone or in person, the TYF, Inc. sales training program has streamlined the whole process into maximizing on the core and basics of sales.

The outsourcing industry of the country continues to flourish as our inbound call center services get better through the sales training programs for the call center agents. If you want to become one of the primed professionals who uniquely deliver inbound call center services, then be part of Taking You Forward, Inc.

Making a milestone in your career in the outsourcing industry has to start somewhere, doesn’t it?

How the BPO Industry of the Philippines Molds Its Leaders

How the BPO Industry of the Philippines Molds Its Leaders

Several people say that great leaders are born; on the other hand, Taking You Forward, Inc. says they can be made, and has actually been making great leaders for the past years. TYF, Inc. is a call center Philippines can credit for producing leaders in the country’s outsourcing industry.

TYF, Inc. has realized goals common of a business process outsourcing (BPO) company through developing its employees to become leaders. Tapping leadership skills is also an efficient way of putting in the growth factor of the company’s call center jobs.

In fact, the BPO companies that compose the BPO industry of the Philippines have been creating leaders within their organizations, thereby making the BPO industry of the country a global leader in BPO services. The BPO industry that the Philippines prides on for delivering world-class outsourcing services is one sector comprised mostly of young professional leaders.

Taking You Forward, Inc. has a fair share of these yuppies who have been further developed into becoming notable leaders. This the company achieved through its leadership training program, which is better known as the TYF, Inc. Leadership Development Program (LDP).

The LDP is available for any of TYF, Inc.’s employees who have the desire or the need to acquire or develop their leadership skills. It is also part of the TYF, Inc. General Training Program, which is for the newly-hired agents. The LDP is especially conducted for managers, supervisors, trainers, coaches, and employees who are groomed to be an overseer of a team or department.

TYF, Inc. gears up the future leaders of its company through the Pre-LDP, a leadership preparatory training program. This is a 4-module course that spans two and a half days. The actual LDP, on the other hand, is a 17-module course that spans an entire month (30 working days). Through the company’s thorough and comprehensive leadership training program, TYF, Inc. contributes to the quality of leaders of the BPO industry Philippines seeks to increase in quantity as well.

The TYF, Inc. Pre-LDP and the actual Leadership Development Program cover both the basic and complex areas of leadership. From learning the TYF, Inc. Business Model and Value Matrix, to being oriented about career decision making and common leadership styles, to developing stress management strategies, to practicing control of emotions and how that influences job performance, job satisfaction, and motivation.

Taking You Forward, Inc. is a growing BPO company that aims to become bigger by molding leaders within the organization. It’s a company that strengthens its foundation by creating leaders; at the same time, it adds to the competency of the workforce of the BPO industry that the Philippines strives to further enhance.

Being part of TYF, Inc. develops your skill sets on all levels. A company that not only enhances your professionalism and core competencies but also taps your leadership skills is ideal for anyone who’s beginning or shifting his/her career, isn’t it?

Training Programs Make BPO Services of the Philippines No. 1

Training Programs Make BPO Services of the Philippines No. 1

When asked about how the Philippines came to be a top country housing BPO(business process outsourcing) service providers, many people would say straight-out that it’s the Filipinos’ fluency in speaking English.

The BPO services that the Philippines has been offering to Western companies and the global market have borne the mark of quality. The high-grade outsourcing services of the country stem from the frontline training programs of call centers in Cebu, Manila, and other outsourcing companies around the Philippines.

The TYF, Inc. Style of Training

Taking You Forward, Inc. is a BPO company in the Philippines, specifically in Mandaue City, that upholds the quality of its services by valuing its training programs, especially communications training. TYF, Inc. points out that effective communication is not only an absolute must in any role, it is all the more necessary to perform efficiently when working in call centers or in the BPO industry.

Since most Filipinos have an affinity to almost anything Western, they readily have above-average skills in speaking and writing in English. Taking You Forward, Inc. has created the necessary primers and manuals to put these skills into professional use, to turn them into effective communication skills used to the advantage of closing a sale, handling customer service, providing technical support, and the like.

Taking You Forward, Inc. has structured its training programs in a way wherein the trainees will be more at ease in communicating with customers and carrying out other tasks. The company’s training approach has made the output of its employees distinctive from the outsourcing services of other countries, contributing to how the country has made a mark in the outsourcing world with the BPO services Philippines delivers.

The Core of TYF, Inc.’s Communications Training

It’s fair to say that being a fluent English speaker does not readily translate to being an effective communicator. Taking You Forward, Inc. raises the bar in conducting its communications training. The company does not settle for individuals who are consistent in pronouncing words correctly, who have neutral accents, or who frequently have the right intonation in speaking. Instead, the company maximizes those abilities by turning articulate speaking into effective communication.

With TYF, Inc.’s communications training, the trainees’ communication skills are enhanced and further refined in order for them to not only efficiently communicate but to communicate with impact as well. It is said that a meaningful thought remains to be a mere thought unless one has established a connection that leaves a significant impression, one that incites action or prompts a response.

The Communication Skills Training Program of TYF, Inc. not only covers the basics of talking articulately, it also ensures that the trainees will have sufficient knowledge of BPO terms and acronyms, the communication process, how to sound professional, the different structured approaches to express oneself or give information, and the like.

The communications training program of Taking You Forward, Inc. enables the trainees to become not only highly skilled in speaking English but efficient in communicating as well. The company stresses the importance of efficient communication; it is a way of living up to the prestige of the industry of BPO Philippines is globally known to excel in.

Several applicants turned employees have credited Taking You Forward, Inc. for providing them skill sets vital to being a professional in the outsourcing industry. To be part of a company that has contributed to the outstanding BPO services that the Philippines provides to foreign businesses is an achievement. To become a competent professional on top of that is just awesome, isn’t it?

Taking You Forward, Inc.’s General Training Program

Taking You Forward, Inc.’s General Training Program | Call Center Philippines

In an outsourcing company, where each job concentrates on specific functions, a training program becomes a critical aspect to the employment. BPO(business process outsourcing) companies make sure to come up with a detailed and comprehensive training program as this can greatly affect the way they provide outbound and inbound call center services to their business partners.

On a personal note, training serves as a venue to learn, discover new abilities, enhance skills, or is an overall refresher. In being trained for a job, you find yourself effortlessly taking in and comprehending the information given to you, as opposed to how toilsome it was to understand the seemingly-endless lectures back in your academic life.

In a way, the training that initiates your employment (especially in a company that is an outsourcing services provider) gives you concepts and information that you really want to learn. Maybe it’s because that what is being taught to you this time are things that are indeed in line with your interests, things that will surely be relevant and significant to the job you are interested in and signed up to do.

Taking You Forward, Inc. applies this premise in conducting its training program. The TYF, Inc. GTP (General Training Program) not only covers the basics of what is required in being a nightshift or dayshift call center agent, it also has a competent and approachable training team to conduct the program as well.

The company’s General Training Program is one of the initial tools that enable the company to be exceptional in the delivery of its outsourcing services. The training spans a few weeks: week 1 is for communication and call handling training, week 2 is for customer service and sales training, and week 3 is for client- or product-specific training.

Actually, several TYF, Inc. employees said that one of the best parts of their employment was the training period. The training team of Taking You Forward, Inc. is indeed one powerhouse of trainers that have the ability to inspire and influence the trainees to become TYF, Inc.’s brand of professionals.


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