Taking You Forward Inc. (TYF Inc.) is an equal opportunity employer. We believe that a company's most important assets are the people behind it.
Here at TYF Inc., the opportunities are endless, and it all starts here.

We are in urgent need of the following:

A. AGENT POSITION:

1. Customer Service Agent – GET HIRED IMMEDIATELY
Qualifications: 
• At least 2 years of a bachelor's degree in any course
• Must have above average English communication and comprehension skills
• Must be willing to work on a 24/7 shifting schedule

2. Customer/Technical Support – Earn a Monthly Salary of Php15K to Php30K
Responsibilities: 
• Provide website related-technical support via e-mail, live chat and phone (as assigned)
• Manage domain orders
• Process website approvals
• Quote for and implement technical fixes on the website
• Coordinate with our corporate office to make sure clients questions or concerns are attended to based on given  timeframes
• Provide excellent customer service

Requirements:
• Must have a Bachelor’s Degree in IT, Computer Science, Computer Engineering or any other related course.
• Knowledgeable in Web Technology and Web Applications Development using HTML, CSS, JavaScript and CMS like Joomla and Wordpress.
• Must have the ability to troubleshoot basic and complicated web hosting and technical procedures as needed.
• Minimum of two (2) years experience working as helpdesk support for western clients, both via phone and email.
• Excellent oral and written English communication skills.
• Excellent attention to detail.
• Able to work independently and within a team environment.

3. Inbound and Outbound Sales Agent – GET HIRED IMMEDIATELY
Qualifications: 
• At least 2 years of a bachelor's degree in any course
• Minimum of 6 months experience as a IB/OB Sales in a call center PREFERRED
• Must have above average English communication and comprehension skills
• Must be willing to work on a 24/7 shifting schedule

B. NON-AGENT POSITION:

1.    SEO/ Online Marketing Specialist (DAYSHIFT)
Roles: 
• We are hiring SEO specialists ranging from Junior SEO specialists to SEO Directors with salaries ranging from 11,000PHP to 100,000PHP depending on your qualifications and experience.
Job Desription: 
• We are looking for motivated candidates within all SEO skill levels to join our Australian client’s (Dayshift) rapidly growing Online Marketing Team.
• All candidates must possess at a minimum a Bachelor's/College Degree in Computer Science and/or Information Technology.
• If you are junior, you will use your technical knowledge and your interest in the internet to develop a career in our client’s Online Marketing team.
• You will be provided with on the job training as needed to turn your interest in the internet and IT, into becoming an Online Marketing and SEO specialist.

If you are an experienced search engine optimizer you will use your existing skill and knowledge to improve our clients Online Marketing Teams rankings for their customers in Google.com and Google.com.au.

Minimum Requirements:
• Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology or Computer Engineering
• At least 1 year of working experience with computer science, programming or link building/ search engine optimization projects. More experience required for more senior roles.
• Basic understanding of search optimization in Google and other search engines.
• Have strong organizational skills, attention to detail, lateral thinking and be a fast learner
• Good communication skills and proficient in multi-tasking multiple projects
• Work well under pressure and within strict deadlines
• Multiple full-Time positions available

Responsibilities:
• Work with our existing Online Marketing team to promote our customers websites in the search engines Google.com and Google.com.au
• Improve your knowledge of search engine optimization and other online marketing techniques ‘on the job’
• Will do market and keyword research as well as conduct competitive and comparative analysis on site structure, keyword density, and content & link popularity
• Research and evaluate our customers competitors’ search marketing efforts and results
• Work on multiple projects independently whilst working in a strong team environment.
• Ability to analyze quantitative and qualitative data from web analytic programs and translate them into an SEO plan
• Complete social media optimization for various campaigns

Start:
Immediate or to suit

Salary:
Competitive salary package commensurate with experience, plus a transportation allowance, plus opportunities to earn cash bonuses

2.    SEO (Australian Campaign - DAYSHIFT)
Qualifications:
• 2+ years minimum experience with SEO
• Experience with HTML, CSS, JavaScript, PHP preferred
• Intermediate to advanced knowledge of web analytics
• Ability to make intuitive and thoughtful decisions
• Strong presentation, writing and research skills.
• Ability to think out of the box and find creative, unorthodox solutions when needed
• Must be able to prioritize and handle multiple assignments
• EOther online marketing - Social Media, Email, Affiliate, Article and PPC are a plus.
• Proven ability to achieve first-page search engine rankings
• Deep knowledge in off-page/on-page optimization.
• WordPress experience is a plus
• SEO work portfolio in needed.

3.    QA Specialist
QA Specialist Qualifications:
• Excellent attendance and QA track record.
• Excellent communication skills both oral and written.
• Should have an in-depth knowledge in MS Office applications mainly MS Word and Excel.
• Should be flexible in terms of working in different shifts.
• Eager to learn.

QA Job Descriptions:
• Responsible for call quality monitoring and quality assurance
• Uploads and manages voice call recordings
• Ensures quality compliance by means of sales verification depending on the type of campaign.
• Provides complete and accurate quality and productivity reports
• Provides monitoring evaluation/s to agents thru team leads with recommendations, changes and /or enhancements to improve skills
• Coordinates with TLs, Managers and Trainers –
• Coordinates and facilitates call calibration sessions
• Provides feedback and action plans to improve processes
• Announcement of quality guidelines and updates/revisions (if any)
• Helps in providing training, coaching, feedback and assistance to agents in making sure they understand new policies and procedures for quality
• Other tasks related to the aforementioned responsibilities may be assigned due to business needs.

4.    Marketing Staff
Job Description & Responsibilities:
• To support all the Marketing Campaigns and help facilitate in the production of Marketing and Advertising materials.
• To do research on necessary and effective Marketing strategies that the company might consider, making sure that the Marketing Team is up-to-date with the latest trend in both Advertising and Marketing.
• To participate and give opinions on matters regarding the business strategy of the company.
• To write content articles that will be used both online and hard copies that will be published in Brochures, Profiles, Streamers, Banners, etc. These contents are not limited to a single topic or industry but will depend on the Marketing Department’s need. This involves on-site production interviews and researches.
• To supervise the flow of work passed on by the Marketing Officer and/or by the Managers, and she/he shall delegate the responsibility to the right people.
• To learn all types of outsourcing services that the company is trying to target and promote both internationally and locally.
• The Marketing Staff is expected to be present and active in brainstorming activities and should be able to provide fresh ideas to the team.
• The Marketing Staff shall report to the Marketing Officer (M.O.) – the status of all marketing related activities and shall keep the M.O. up-to-date.
• The Marketing Staff is expected to take note on issues concerning public perception of the company and handle it accordingly. He/She shall create a report and take necessary actions to ensure the company maintains a good public image.

5.    Online Technical Support (Online and Email Support - Australian Campaign)
Job Description:
• Must have a Bachelor’s Degree in IT, Computer Science, Computer Engineering or any other related course.
• Knowledgeable in Web Technology and Web Applications Development using HTML, CSS, JavaScript and CMS like Joomla and Wordpress.
• Must have the ability to troubleshoot basic and complicated web hosting and technical procedures as needed.
• Minimum of two (2) years experience working as helpdesk support for western clients, both via phone and email.
• Excellent oral and written English communication skills.
• Excellent attention to detail.
• Able to work independently and within a team environment.

6.    Business Development Officer - Earn up to 25K Monthly
• With at least 2 years experience as Business Development Officer in the BPO industry
• Excellent communication skills both in oral and written
• Good negotiation skill and persuasive
• Confident, has positive attitude and professional manner
• Has initiative, self motivated and trustworthy
• Able to work as part of a team

Job Description:
• Identify new accounts or projects for the company
• Acquire and develop new accounts or projects, new business relationships
• Assist in the improvement, development and implementation of existing accounts or projects
• Devise ways and means to ensure the profitability of the account or projects
• Negotiate with prospective clients in behalf of the company, subject however to prior authority from the CEO
• Build and maintain good relationships with the clients

7.    Copywriters
Requirements:
• Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma, Professional Degree in Mass Communications, English, Journalism, Languages, Communications Arts or Marketing OR have at least 3 years of experience as an English language copywriter or journalist
• Passion for writing on a variety of topics and in a variety of formats
• Fluent in written English
• Excellent attention to detail
• Have strong organizational skills, lateral thinking and be a fast learner
• Good communication skills and proficient in multi-tasking multiple projects
• Work well under pressure and within strict deadlines
• Previous experience writing for Australian, British or American clients an asset but not a requirement.
• Able to work independently and within a team environment
• Willing to start ASAP

Responsibilities:
• Write press releases, articles, blog articles and website copy in a variety of industries; including hospitality, confectionaries, professional services, healthcare, finance and more!

Note: Please Bring Printed Portfolio Upon Application

8.    Business Development Analysts
Requirements:
• At least 2 years in college, required
• Must have outbound sales experience of at least 8 months
• Must have Excellent English Communication Skills
• Must have an assertive personality
• Must have high tolerance for stress

9.    ASP.NET Developer Earn up to 50k Monthly
Requirements:
• 2+ years experience in an object oriented development environment, with a computer science background.
• 2+ years experience developing web applications using ASP.NET with SQL Server
• 2+ years experience database development, T-SQL and stored procedures
• The ability to review business requirements and architect an appropriate technical solution, and the ability to document these solutions
• Must be exceptional at coding valid CSS and HTML
• Experience developing AJAX applications
• Have a strong understanding and track record developing with Javascript and jQuery
• Excellent verbal and written communications skills
• Open to fresh graduates with exposure on relevant applications

10.    Client Services Manager - Earn 30-35k Monthly
Job Description:
• The Call Center Client Services Manager is a client facing service readiness manager and is responsible for driving planning and client communication.
• This position is the face and voice of the internal client groups.
• He/she is responsible for upstream phases of service readiness and change management associated with product, program, policy and process launches, updates and changes.
• This position will report directly to the CEO.

Job Responsibilities:
• Present organizational strategies and operational performance to Call Center CEO
• Elicit and document client business requirements and ensure the operationalizing of those requirements
• Define, design and deliver client communication plan
• Eliminate systematic client dissatisfies and handle client escalations
• Develop monthly client newsletter
• Work with various management staff, cross-divisional groups and clients to ensure that accurate and timely information, resources, processes and communications are deployed to relevant staff and business units
• Review performance reports and documentation to determine nature and scope of reported problems and issues
• Meet or exceed goals, milestones and timelines on specific metrics and maintain regular reports respectively
• Maintain a positive work environment to ensure that client satisfaction is the utmost priority
• Continually investigate and introduce process improvement measures and present suggestions to CEO for consideration

Job Requirements:
• Bachelor’s degree preferably a business or technology related major; extensive, directly-related experience may be considered in lieu of education
• Minimum of 5 years of management experience with a minimum of 3 years in successfully managing the client services department of a medium to large-scale call center
• Proven ability to navigate and manage and to adapt to process and environment changes
• Possess strong leadership, project management and problem analysis skills
• Demonstrated expertise and experience in people management, presentation skills, decision-making skills and commitment to service excellence
• Possess excellent communication, collaboration and relationship management skills with the proven ability to work in a matrix environment across functional lines

11.    Junior PHP Developer
• A PHP developer is responsible for the layout, design and coding of a website specifically in PHP format.
• They figure out the technical and graphical aspects of a website.
• A PHP developer also maintains and updates an existing website.

Responsibilities and Duties:
• Develop the programming code from scratch or by adapting existing website graphics packages and software to meet business requirements
• Upload the web site onto a server and registering it with different search engines.
• Test the website and identify any technical problems and hitches
• Establish the purpose of the website based on its target audience
• Determine any functionality that the site must support and develop PHP content based on practical approved layout
• Identify the content type the site will host and ensure compatibility with the PHP programming requirements
• Have skills in software graphics manipulation and web programming
• Creative and imaginative
• Excellent interpersonal and communication skills
• Ability to adapt and pick up new techniques and technology
• Ability to work individually or in a team to beat tight deadlines
• Ability to multi-task
• Knowledge of international web standards and protocols

Education and Qualifications:
• Degrees in Computer science, IT, software engineering, web development
• At least 1 year experience in the related field is required for this position.
• Experience in a BPO or call center is a plus.

We Accept Walk-In Applicants

If you think you have what it takes, then come and join us.