Taking You Forward Inc. (TYF Inc.) is an equal opportunity employer. We believe that a company's most important assets are the people behind it.
Here at TYF Inc., the opportunities are endless, and it all starts here.

We are in urgent need of the following:

A. AGENT POSITION:

1. Technical Support Agent – GET HIRED IMMEDIATELY
• At least 2 years of a bachelor's/associate degree in any technical-related course such as Computer Science/Computer Engineering, any engineering course
• Minimum of 6 months experience as a TSR in a call center PREFERRED
• Must have in depth knowledge on computer software and hardware
• Must have above average English communication and comprehension skills
• Must be willing to work on a 24/7 shifting schedule

2. Inbound and Outbound Sales Agent  - GET HIRED IMMEDIATELY
• At least 2 years of a bachelor's degree in any course
• Minimum of 6 months experience as a IB/OB Sales in a call center PREFERRED
• Must have above average English communication and comprehension skills
• Must be willing to work on a 24/7 shifting schedule

3. Customer Service Agent – GET HIRED IMMEDIATELY
• At least 2 years of a bachelor's degree in any course
• Must have above average English communication and comprehension skills
• Must be willing to work on a 24/7 shifting schedule

B. NON-AGENT POSITION:

1.    SEO Specialist
• Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma,
   Professional Degree in Computer Science/Information Technology or Computer Engineering
• At least 1 year of working experience with computer science, programming or link building/ search engine optimization projects
• Good understanding of search optimization in Google and other search engines
• Have strong organizational skills, attention to detail, lateral thinking and be a fast learner
• Good communication skills and proficient in multi-tasking multiple projects
• Works well under pressure and within strict deadlines
• 2 Full-Time positions available

2.    QA Specialist
• QA Specialist Qualifications:
• Excellent attendance and QA track record.
• Excellent communication skills both oral and written.
• Should have an in-depth knowledge in MS Office applications mainly MS Word and Excel.
• Should be flexible in terms of working in different shifts.
• Eager to learn.

• QA Job Descriptions:
• Responsible for call quality monitoring and quality assurance
• Uploads and manages voice call recordings
• Ensures quality compliance by means of sales verification depending on the type of campaign.
• Provides complete and accurate quality and productivity reports
• Provides monitoring evaluation/s to agents thru team leads with recommendations,
  changes and /or enhancements to improve skills
• Coordinates with TLs, Managers and Trainers –
• Coordinates and facilitates call calibration sessions
• Provides feedback and action plans to improve processes
• Announcement of quality guidelines and updates/revisions (if any)
• Helps in providing training, coaching, feedback and assistance to agents in making sure they understand
   new policies and procedures for quality
• Other tasks related to the aforementioned responsibilities may be assigned due to business needs.

3.  Accounting Staff
• BS Accountancy graduate, preferably CPA
• At least 1 year working experience in related field
• Excellent English communication skill
• With thorough experience in cost and financial analysis (new)
• Proficient with QuickBooks, MYOB, Advanced Excel and MS Money
• Willing to render overtime if necessary
• Applicants should have high motivation to work for a fast-paced and dynamic work environment
• Willing to start ASAP

We Accept Walk-In Applicants

If you think you have what it takes, then come and join us.