TYF is molding a new breed of leaders in Cebu. These leaders will be taking their careers, and our call center company, to the next level.

It is through TYF’s newly formed department—Organizational Development—that these leaders were identified. Our OD manager, Josh Caare, has implemented a leader internship program, which is known as the TYF Leadership Academy.

The program is designed to create an academy of trained, developed, managed, strong-willed, confident, and skilled leaders to generate and sustain positive change in the company.

The TYF Leadership Academy is a training program for team lead interns (TLis), who were selected from our pool of top agents. The first batch of TYF’s new breed of leaders was identified after a series of interviews and a thorough screening process.


The TYF Leadership Program prepares the TLis to handle different programs/campaigns through a rotational campaign assignment. Also, they will be experiencing the challenges of hitting targets (as an agent), raising awareness of operational issues and learning different leadership practices (as a team lead intern), and acting the roles of a team leader.

Upon completing the internship, they will be better informed about how to lead a team and be more aware of how they can influence others. More importantly, they will be more adept at taking call center Philippines to the next level.

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