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Taking You Forward, Inc.’s General Training Program

Taking You Forward, Inc.’s General Training Program | Call Center Philippines

In an outsourcing company, where each job concentrates on specific functions, a training program becomes a critical aspect to the employment. BPO(business process outsourcing) companies make sure to come up with a detailed and comprehensive training program as this can greatly affect the way they provide outbound and inbound call center services to their business partners.

On a personal note, training serves as a venue to learn, discover new abilities, enhance skills, or is an overall refresher. In being trained for a job, you find yourself effortlessly taking in and comprehending the information given to you, as opposed to how toilsome it was to understand the seemingly-endless lectures back in your academic life.

In a way, the training that initiates your employment (especially in a company that is an outsourcing services provider) gives you concepts and information that you really want to learn. Maybe it’s because that what is being taught to you this time are things that are indeed in line with your interests, things that will surely be relevant and significant to the job you are interested in and signed up to do.

Taking You Forward, Inc. applies this premise in conducting its training program. The TYF, Inc. GTP (General Training Program) not only covers the basics of what is required in being a nightshift or dayshift call center agent, it also has a competent and approachable training team to conduct the program as well.

The company’s General Training Program is one of the initial tools that enable the company to be exceptional in the delivery of its outsourcing services. The training spans a few weeks: week 1 is for communication and call handling training, week 2 is for customer service and sales training, and week 3 is for client- or product-specific training.

Actually, several TYF, Inc. employees said that one of the best parts of their employment was the training period. The training team of Taking You Forward, Inc. is indeed one powerhouse of trainers that have the ability to inspire and influence the trainees to become TYF, Inc.’s brand of professionals.


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