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How the BPO Industry of the Philippines Molds Its Leaders

How the BPO Industry of the Philippines Molds Its Leaders

Several people say that great leaders are born; on the other hand, Taking You Forward, Inc. says they can be made, and has actually been making great leaders for the past years. TYF, Inc. is a call center Philippines can credit for producing leaders in the country’s outsourcing industry.

TYF, Inc. has realized goals common of a business process outsourcing (BPO) company through developing its employees to become leaders. Tapping leadership skills is also an efficient way of putting in the growth factor of the company’s call center jobs.

In fact, the BPO companies that compose the BPO industry of the Philippines have been creating leaders within their organizations, thereby making the BPO industry of the country a global leader in BPO services. The BPO industry that the Philippines prides on for delivering world-class outsourcing services is one sector comprised mostly of young professional leaders.

Taking You Forward, Inc. has a fair share of these yuppies who have been further developed into becoming notable leaders. This the company achieved through its leadership training program, which is better known as the TYF, Inc. Leadership Development Program (LDP).

The LDP is available for any of TYF, Inc.’s employees who have the desire or the need to acquire or develop their leadership skills. It is also part of the TYF, Inc. General Training Program, which is for the newly-hired agents. The LDP is especially conducted for managers, supervisors, trainers, coaches, and employees who are groomed to be an overseer of a team or department.

TYF, Inc. gears up the future leaders of its company through the Pre-LDP, a leadership preparatory training program. This is a 4-module course that spans two and a half days. The actual LDP, on the other hand, is a 17-module course that spans an entire month (30 working days). Through the company’s thorough and comprehensive leadership training program, TYF, Inc. contributes to the quality of leaders of the BPO industry Philippines seeks to increase in quantity as well.

The TYF, Inc. Pre-LDP and the actual Leadership Development Program cover both the basic and complex areas of leadership. From learning the TYF, Inc. Business Model and Value Matrix, to being oriented about career decision making and common leadership styles, to developing stress management strategies, to practicing control of emotions and how that influences job performance, job satisfaction, and motivation.

Taking You Forward, Inc. is a growing BPO company that aims to become bigger by molding leaders within the organization. It’s a company that strengthens its foundation by creating leaders; at the same time, it adds to the competency of the workforce of the BPO industry that the Philippines strives to further enhance.

Being part of TYF, Inc. develops your skill sets on all levels. A company that not only enhances your professionalism and core competencies but also taps your leadership skills is ideal for anyone who’s beginning or shifting his/her career, isn’t it?

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